FAQs

How do I get started?

Firstly, you need to register as a Bluechain user. You will then be directed to download the app from Apple App Store or Google Play Store. The app is intuitive and easy to use. If you do need help, you can contact our Help Desk directly from the app.

What does it cost to pay my bills through Bluechain Reward Payments?

There are no joining fees or subscriptions. A 1.95% convenience fee is included in the payment. You will more than recover the convenience fee with reward points, tax savings, early payment discounts, and administrative savings. For more information, see Reward Payments.

How much are my reward points worth?

The value realised from reward points depends on several factors, including what you purchased, the type of card you have, and what you redeem them on. The best value comes from flight upgrades, followed by flights, followed by store purchases. For example, for each $1000 you spend, you typically earn 2000 Amex reward points1. When transferred to, say, the Qantas frequent flyer program, you get 1000 points, which if redeemed on a flight upgrade can be worth up to $64 or 6.4% of the original spend2. That’s at the top end, but on average, you can expect to realise around 4% of your original spend when redeeming points.

1. The rate varies between 1 and 4 points per dollar depending on the purchase and the American Express card used.
2. https://www.finder.com.au/frequent-flyer-analysis-how-much-is-1-qantas-point-worth

How do Amex Rewards compare with other reward programs?

Amex Rewards is regarded as the world’s leading credit card loyalty program due to its generous points earning rate, global merchant acceptance, and unrivalled choice of airline frequent flyer programs for members to transfer their points into. Amex Rewards points can be used with many airline loyalty programs, including Qantas Frequent Flyer, Virgin Velocity, Etihad Guest, Emirates Skywards, Singapore Airlines KrisFlyer and Cathay’s Asia Miles program.

How do I submit a bill for payment?

Simply enter the details of the bill in the Bluechain app or in your accounting software, choose whether you want to pay the bill immediately or schedule for a future date, and then approve for payment. It’s all done in the app.

Can I pay bills from my accounts?

Yes, Bluechain can be readily integrated with most popular accounting software packages, such Xero and MYOB. After you have posted the invoice in your accounts, a payment request is sent to your phone to approve the payment. To find out more, see Integration.

Does the biller need to accept American Express?

No, we’ll pay them direct so that you can earn reward points on your Amex card.

How safe is Bluechain?

Bluechain uses a multi-factor authentication protocol to keep your information safe. The security measures employed by Bluechain exceed any other payment system currently in use anywhere in the world. Only you can authorise payment from your linked accounts and then only from a device that has been registered by you with Bluechain. For more information, see Security.

Can I also send bills to my customers?

Yes. Firstly, register as a biller, and then start signing up your customers to Bluechain Reward Payments. You can even earn extra income by joining the Referral Partner Program. For more information, see Billing.

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